Digital Inclusion

The Digital Inclusion project aims to give members of the community access to technology and train them in basic skills/software packages. Access to technology, skills deficit, and technophobia, have all been identified as barriers preventing digital inclusion in Hertfordshire and West Essex. This project hopes to overcome these barriers and is aimed at those who are shielding due to COVID-19.


Equipment and Connectivity

  • Communities1st collects redundant IT equipment, wipes any existing memory, and reimages it before giving it to those in need.
  • Individual cases are identified using a needs matrix, that allows marginalised groups, BAME communities and those most in need to be prioritised.
  • Schools and the VCS network also identify families and individuals with specific digital needs.
  • Equipment is gifted or loaned to individuals with the opportunity to purchase (for a nominal amount)


Skills and Confidence Building

  • The coordinator will link those on the programme with appropriate technology training opportunities.
  • Trained Digital Champions will provide 1:1 telephone support to those receiving equipment. These Champions will be given 8 training courses per year.
  • The voluntary Champions help to set users up and give them the basic skills needed to access online services, including further online training.
  • Broxbourne and East Herts and Community Action Dacorum offer online training to support users with key software packages, including Microsoft packages, and online shopping/banking.



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