Volunteering Opportunity: Assessor with Citizens Advice Broxbourne

Before you can register your interest for this opportunity you must be registered as a volunteer.

Join Citizens Advice Broxbourne and make a real difference to people’s lives
● learn about a range of issues such as benefits, debt, employment and housing
● build on valuable skills such as communication, listening and analysing
● have a positive impact in your community.

Opportunity Type: Long-term Commitment

District: Broxbourne

Location: From your office, From home, Online

Time of day: Weekday Mornings, Weekday Afternoons

Practical Considerations: None

Suitable for: 18 – 25 year olds, Aged 26 and over

Suitable for volunteers interested in: Homelessness & Housing Support, Mental Health, Older People, Physical Disabilities, Poverty Relief - Domestic, Rights, Equalities & Justice System, Unemployment & Worklessness

Does this opportunity provide wheelchair access?: Yes

Download Full Role Description

Full Description:
What will you do?

● complete an introduction to Citizens Advice and training for your role
● talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
● find information about the clients’ problems and help them to understand their options
● write a summary of the clients’ problems and what action you’ve taken
● look out for problems’ that are common, or are unfair, and write a short report about the problem
Some examples of what you could do:
● find the information online that explains how to apply for Housing Benefit in a client’s local area and explain it to them
● identify what steps a client can take to resolve their problem with a second hand car
● help a client find and understand what steps they can take to deal with their rent arrears