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Assessor

with Citizens Advice Broxbourne

Opportunity Type: Long-term Commitment
Opportunity Start Date: 15/02/2022
Opportunity End Date:
Where is the opportunity located?: From your office, From home, Online
Time of day: Weekday Mornings, Weekday Afternoons
Description: What will you do? ● complete an introduction to Citizens Advice and training for your role ● talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with ● find information about the clients’ problems and help them to understand their options ● write a summary of the clients’ problems and what action you’ve taken ● look out for problems’ that are common, or are unfair, and write a short report about the problem Some examples of what you could do: ● find the information online that explains how to apply for Housing Benefit in a client’s local area and explain it to them ● identify what steps a client can take to resolve their problem with a second hand car ● help a client find and understand what steps they can take to deal with their rent arrears
Practical Considerations: None
Requirements:
Suitable for: 18 – 25 year olds, Aged 26 and over
Suitable for volunteers interested in: Homelessness & Housing Support, Mental Health, Older People, Physical Disabilities, Poverty Relief - Domestic, Rights, Equalities & Justice System, Unemployment & Worklessness
Wheelchair access?: Yes