Volunteering Opportunity: Supportive Care Team Admin Support Volunteer with Rennie Grove Peace Hospice Care

Our Supportive Care services help patients, carers, family members, children, or close friends to cope emotionally and practically when a diagnosis of cancer or another life-changing illness is received. Support is tailored to the needs of each patient and family, drawing expertise from our four specialist teams.

It’s a really busy team, and they would really benefit from the skills of a volunteer to help with the admin around providing these services, to make sure that patients and family members get a professional and caring service.

Opportunity Type: Long-term Commitment

District: Watford

Start Date: 23/01/2025
End Date: 07/03/2025

Location: From your office

Time of day: Weekday Mornings, Weekday Afternoons

Practical Considerations: The Peace Hospice is a wheelchair accessible building

Requirements: Will require a criminal record check (DBS)

Suitable for: 18 – 25 year olds, Aged 26 and over, Older People, People with restricted mobility

Suitable for volunteers interested in: Children, Families & Family Support, End of Life, Bereavement & Hospices, Health and Wellbeing, Isolation & Loneliness

Does this opportunity provide wheelchair access?: Yes

Download Full Role Description

Full Description:
Main tasks

Volunteers in the team take on a range of tasks, which may include all or some of those below:
• making telephone calls to clients, which may include dealing with cancellations and appointments and holding calls to let them know they are on the waiting list
• making telephone calls to Supportive Care volunteers to update them about appointments, cancellations etc.
• entering accurate information into the clinical database
• sending out letters
• scanning patient records onto the clinical database
• creating new documents in Microsoft Excel
• monitoring volunteer expenses
• monitoring volunteer hours
• following up any outstanding paperwork that volunteers need to complete
• creating bereavement letters to be sent out
• entering and updating appointments accurately onto the lone worker diary and taking calls from volunteers to confirm that they have left a client’s home
• booking rooms at Grove House
• dealing with general admin enquiries via email or phone
• contacting clients before a volunteer visits them, to check their status
• managing the Supportive Care inbox and responding promptly to emails
• entering referrals onto the clinical database if needed
• managing and responding to patient related calls in a calm and professional manner

What are we looking for?

• the ability to follow a process carefully and with a high degree of accuracy
• someone with good Microsoft skills, including Word, Excel and Outlook
• the ability to work independently and in a busy nursing office
• the ability to research, understand and collate data and information
• experience of using a database before would be helpful, but full training will be provided
• someone who is reliable and flexible
• 18+