Volunteering Opportunity: Supportive Care Team Admin Support Volunteer with Rennie Grove Peace Hospice Care

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Our Supportive Care services help patients, carers, family members, children, or close friends to cope emotionally and practically when a diagnosis of cancer or another life-changing illness is received. Support is tailored to the needs of each patient and family, drawing expertise from our four specialist teams.

It’s a really busy team, and they would really benefit from the skills of a volunteer to help with the admin around providing these services, to make sure that patients and family members get a professional and caring service.

Opportunity Type: Long-term Commitment

District: Watford

Start Date: 23/05/2024
End Date: 31/07/2024

Location: From your office

Time of day: Weekday Mornings, Weekday Afternoons

Practical Considerations: N/A

Requirements: Will require a criminal record check (DBS)

Suitable for: 18 – 25 year olds, Aged 26 and over, Older People, People with restricted mobility

Suitable for volunteers interested in: Children, Families & Family Support, End of Life, Bereavement & Hospices, Health and Wellbeing, Isolation & Loneliness

Does this opportunity provide wheelchair access?: Yes

Download Full Role Description

Full Description:
Main tasks

Volunteers in the team take on a range of tasks, which may include all or some of those below:
• making telephone calls to clients, which may include dealing with cancellations and appointments and holding calls to let them know they are on the waiting list
• making telephone calls to Supportive Care volunteers to update them about appointments, cancellations etc.
• entering accurate information into the clinical database
• sending out letters
• scanning patient records onto the clinical database
• creating new documents in Microsoft Excel
• monitoring volunteer expenses
• monitoring volunteer hours
• following up any outstanding paperwork that volunteers need to complete
• creating bereavement letters to be sent out
• entering and updating appointments accurately onto the lone worker diary and taking calls from volunteers to confirm that they have left a client’s home
• booking rooms at Grove House
• dealing with general admin enquiries via email or phone
• contacting clients before a volunteer visits them, to check their status
• managing the Supportive Care inbox and responding promptly to emails
• entering referrals onto the clinical database if needed
• managing and responding to patient related calls in a calm and professional manner

What are we looking for?

• the ability to follow a process carefully and with a high degree of accuracy
• someone with good Microsoft skills, including Word, Excel and Outlook
• the ability to work independently and in a busy nursing office
• the ability to research, understand and collate data and information
• experience of using a database before would be helpful, but full training will be provided
• someone who is reliable and flexible
• 18+