Volunteering Opportunity: Mystery shopper with Rennie Grove Peace Hospice Care

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Our fast-paced retail team are dedicated to providing a top-quality shopping experience for all our customers, as well as encouraging quality donations and maximising income to the charity through sales and gift aid. We are looking for someone with high street retail experience to work with the team as a mystery shopper to help ensure that our customers are getting great customer service.

Opportunity Type: Long-term Commitment

District: Dacorum, Hertsmere, St Albans, Three Rivers, Watford

Start Date: 12/06/2024
End Date: 31/12/2024

Location: From home

Time of day: Weekday Mornings, Weekday Afternoons

Practical Considerations: You will be travelling to our shops, and so will need your own car. Our shops range in size and accessibility and often have steps.

Requirements: Own vehicle or access to a vehicle, Driving licence

Requirements (additional): Experience of working in a retail environment would be ideal.

Suitable for: 18 – 25 year olds, Aged 26 and over, Older People

Suitable for volunteers interested in: End of Life, Bereavement & Hospices, Retail

Does this opportunity provide wheelchair access?: No

Download Full Role Description

Full Description:
Main tasks

Visit each of our retail shops four times a year to include the following:
• give a donation and check if you are asked to complete a Gift Aid form
• review the customer service experience
• give feedback on the general presentation of the shop




What are we looking for?

• someone with high-street retail experience.
• someone with a good memory who is able to complete a review form after each visit
• someone with a keen eye for detail and the confidence to act as a regular donor or shopper
• you will need a car to get to each shop – we will reimburse travel expenses