Use this checklist when investigating a complaint as part of the organisations complaints policy and procedure.
Staff name:YES/NO
Complainants Name:
Date:
Have you conveyed verbally to the complainant the investigation procedure and timescale?
YES/NO
Have you conducted an interview to establish the background and detail of the complaint?
YES/NO
Have you written a statement about the complaint which you have dated and signed?
YES/NO
Has the complainant countersigned as correct the statement you have taken?
YES/NO
Have you given a copy of the complaint to those associated with its contents?
YES/NO
Have you asked, in writing, for a statement from those associated with the complaint within an agreed period of time?
YES/NO
Have you received the statements within the agreed time period?
YES/NO
Have you advised those being interviewed that they can have a union representative or friend with them?
YES/NO
Have you interviewed all those associated with the complaint?
YES/NO
Have you written up, signed, and dated your notes from each of these interviews?
YES/NO
Have you reviewed all the evidence placed before you?
YES/NO
Have you assessed whether or not you feel there are grounds for complaint?
YES/NO
If so, have you considered all the options for action that could/should be taken as a result?
YES/NO
Are you clear in your own mind what will be the content of the discussion with the Chief Executive about this investigation and its findings?
YES/NO
Have you discussed fully with the Chief Executive the findings of your investigation and your recommendations for action?
YES/NO
Have you put these formally in writing to the Chief Executive, together with the statements and notes taken during the course of the investigation?
YES/NO
This document is to be used in conjunction with the Complaints policy and the Complaints notice