Volunteering Opportunity: Retail Assistant with Isabel Hospice

Isabel Hospice is a highly respected local charity with deep roots in the community which it has served for over 40 years. Isabel Hospice provides a wide range of care and support to people with life-limiting illnesses and their families. The services are leading edge; enabling people to access the support and care they need to live well for as long as possible, and die with dignity in the place of their choice. Like most Hospices we rely on the income generated from our extensive fundraising activities and network of 17 charity shops and eCommerce team.
Our shops are the high street face of Isabel Hospice and the money they raise will enable us to meet the growing need our communities.

Purpose:

To assist the Shop Manager and staff team to maximise the income of the shop by ensuring the shop floor is fully stocked, properly merchandised and customers are served efficiently.

Location:

21 South Street, Bishop Stortford CM23 3AB

Times:

We ask you to commit to at least one regular half day session per week; either:

Opportunity Type: Long-term Commitment

District: East Herts

Location: Indoor

Time of day: Weekday Mornings, Weekday Afternoons, Weekend Half Days

Practical Considerations: Shifts are Monday to Saturday: 9am- 1pm or 1pm-5pm

Sunday: 10am-12am or 1pm-4pm


Your skills and Abilities:

- Enjoy working in a team environment.
- Enjoy working with the public.
- Good organisational skills.
- Demonstrate and keen to develop good customer care
skills.
- Security conscious.
- Strong communication skills.
- Confident in handling cash.
- Demonstrate and keen to develop display & merchandising skill.

Person Specification:

- A friendly and polite disposition.
- Treats everyone with dignity and respect.
- Demonstrates a positive attitude.

Requirements: Will require a criminal record check (DBS)

Suitable for: 18 – 25 year olds, Aged 26 and over, University students, Families, Older People, People with a visual impairment

Suitable for volunteers interested in: End of Life, Bereavement & Hospices, Isolation & Loneliness, Retail, Voluntary & Community Action

Does this opportunity provide wheelchair access?: Yes

Full Description:
What you’ll be doing:

Under the leadership of your Shop Manager, you will be assisting with:
- Serving customers, providing the highest standard of customer care
- Cash handling and till operation.
- Ensuring both stock and cash security procedures are followed at all times.
- Merchandising donated stock within the shop and shop windows.
- Keeping the shop and premises clean and tidy.
- Providing support to new volunteers to help them settle into the organisation.
- The promotion of public understanding of the work of Isabel Hospice and the importance of raising funds through the shop.
- The promotion the Hospice lottery and raising awareness of Gift Aid to our customers if eligible.
- Promoting and apply the Isabel Hospice Health & Safety Policy.

What’s in it for you?

- Woking with a friendly team and being part of the Isabel family.
- Support to improve your employability.
- Satisfaction in knowing that through your commitment you are contributing to providing more care to our patients.
- An opportunity to contribute to the ongoing development of the service and organisation.
- Comprehensive induction, training and support throughout the placement.
- Personal/Professional development and training is available.
- Opportunities to learn from long term volunteers and staff
- Agreed upon travel expenses will be fully reimbursed