Volunteering Opportunity: Information and Advice Administration Volunteer with Age UK Hertfordshire

Age Uk Hertfordshire are looking for an Information and Advice Administration Volunteer to help assist with all admin related duties such as letter writing, filing, scanning, post etc. The main responsibility of the role will be to answer and respond to telephone calls and emails from members of the public, providing basic information and signposting where necessary, ensuring that all information given is accurate, current and in a style which is accessible and usable to a wide range of people.

Opportunity Type: Long-term Commitment

District: Broxbourne, East Herts, Hertsmere, North Herts, St Albans, Stevenage, Three Rivers, Watford, Welwyn/Hatfield

Location: From your office, Indoor

Time of day: Weekday Mornings, Weekday Afternoons, Weekday Evenings

Practical Considerations: N/A

Requirements: Will require a criminal record check (DBS)

Suitable for: 18 – 25 year olds, Aged 26 and over, University students, Older People

Suitable for volunteers interested in: Carers Support, Children, Families & Family Support, Health and Wellbeing, Isolation & Loneliness, Mental Health

Does this opportunity provide wheelchair access?: No

Full Description:
· Update and maintain the Information and Advice database with relevant client data, ensuring that information is accurate and up to date

· Create and maintain an information guide for service users, including subjects relevant to older people such as benefits and signposting

· Work with the other members of staff to identify the I&A related needs of the elderly and establish ways to improve the information guide;

· Respond to written enquiries in an accurate and concise manner;

· Respect the confidentiality of clients and their rights to make their own decisions;

· Manage the computer systems in line with requirements;

· Maintain a monitoring service for the organisation by collecting statistical information about callers and enquiries to allow for development and evaluation of the service, and the collation of reports when requested from the senior management team;

· Liaise with other voluntary, and statutory organisations, to help provide a comprehensive information and advice service for the community;

· Become familiar with, and utilise, all the resources available from Age UK National;

· Carry out other relevant work as agreed with the line manager;