On this page you will find our most frequently asked questions for each service.
If you cannot find the answer to your question, please get in touch with us by calling 01727 649980 or emailing travel@communities1st.org.uk.
Our telephone lines are open from 9.30am - 5pm on weekdays.
General Information
How can I register for transport services?
To access our community transport services, you will need to become a member of Communities 1st. To register:
- Call us on 01727 649980 or email travel@communities1st.org.uk
- We will ask for your name, address, contact details and next-of-kin.
- We will ask what day you would like the transport for and where to.
- You will pay the £10 annual membership fee by telephone, bank transfer or cheque.
- After this, you will be able to book a seat on any of our community cars or buses.
Why do I need to register as a member?
When you register for membership, it's not to access community transport services but for discounted services across the organisation.
With your membership, you can also attend weekly inclusive dance classes with Para Dance UK, receive discounted venue hire rates, and more!
How can I book a journey?
To book a journey with on the Community Bus, Shopper Buses or Day Trippers:
- Call us on 01727 649980 or email travel@communities1st.org.uk
- Tell us which day and bus you would like to go on.
- Pay over the phone or online.
Community Cars
Because this service is run entirely by volunteers, we ask that you give us a minimum of three days' notice. We will try to assign a local driver to keep the costs down. Once the driver has accepted the journey, a cost will be worked out and you will be contacted to make the payment before the trip goes ahead.
Is there a cancellation policy?
Please contact us as soon as you know you are unable to make the journey.
You can cancel anytime up to 3pm on the day before your scheduled journey. If money has already been paid, this amount will be credited to your account for the next journey.
Can I change my booking date for the Shopper or Community Bus?
Let us know if you would like to change the day of your booking. This is a very simple process.
The bus drivers operate big vehicles; do they receive special training?
All Communities 1st Shopper and Community Bus drivers are First Aid trained, and working to MiDAS standards.
What is MiDAS?
MiDAS stands for Minibus Driver Awareness Scheme. It "has been the gold standard for enhancing the safety and care of passengers for nearly 30 years. The scheme provides a nationally recognised standard for the assessment and training of drivers". Visit the website to read more.
Can I give feedback?
We value your experience and feedback. Please do get in touch if you would like to give us feedback. Your satisfaction is key to the ongoing success of our community transport services.
Watford Shopper Bus
This is a new service run in partnership with Watford Borough Council. After your first trip, we may reach out to ensure the service met your expectations and to discuss any improvements or adjustments needed.
Community Cars FAQs
Where is this service available?
This service currently operates in Hertsmere.
Is there a mileage or distance limit?
There is no mileage or distance limit for the Community Car service.
Community Bus to Jimmy Macs FAQs
Can I book the bus and meal at the Lunch Club at the same time?
We are unable to take bookings for Jimmy Macs' Lunch Club, so please contact them directly on 01707 270068.
How do I cancel my lunch booking?
If you would like to cancel your meal at Jimmy Macs' Lunch Club, you will need to contact them directly on 01707 270068.