Volunteering Opportunity: Heart Failure Project Support with Central London Community Healthcare Trust

Before you can register your interest for this opportunity you must be registered as a volunteer.

Help us understand what matters most to our patients. You will contact patients by telephone to gather feedback about their experiences of our service. The insights you collect will help the team evaluate the services we provide and continually improve services to better meet the needs of patients.

Opportunity Type: Long-term Commitment

District: Watford

Location: Indoor

Time of day: Weekday Mornings, Weekday Afternoons

Practical Considerations: Friendly and proactive
Able to use your initiative and seek help when needed
Understand confidentiality
Communication and interpersonal skills
Enjoy working in a team
To have good written skills
Confident making phonecalls

Location: BRE Innovation Park, Watford

Availability: 4 hours per week, Monday - Friday shifts between 9am-5pm

Minimum age: 18+

DBS Required: Yes

Requirements: Will require a criminal record check (DBS)

Suitable for: 18 – 25 year olds, Aged 26 and over, University students, Older People

Suitable for volunteers interested in: Health and Wellbeing, Voluntary & Community Action

Does this opportunity provide wheelchair access?: Yes

Download Full Role Description

Full Description:
Contacting patients by telephone to gather feedback about their experience of the service

Recording feedback accurately and professionally

Escalating any concerns raised by patients to your supervisor or role manager

Supporting the team to identify opportunities for service improvement