Volunteering Opportunity: Admin Volunteer with Computer Friendly

Before you can register your interest for this opportunity you must be registered as a volunteer.

Computer Friendly is a non-profit organisation staffed with friendly and experienced unpaid volunteers delivering low cost computer training in the community since 2002. Our objective is to help anyone in St Albans and District, including disadvantaged and excluded people, to gain computer skills. These people could include the retired, unemployed or disabled from diverse groups.

Opportunity Type: Long-term Commitment

District: St Albans

Location: From home, Online, Indoor

Time of day: Weekday Mornings

Practical Considerations: Hours: 10-1pm Monday, Weds and Friday on a rota basis (around 3 sessions a month per person) – from your own home, so you will need a reasonable speed wifi connection.

Some Outlook, Word and Excel experience would be ideal.

An encrypted laptop will be provided for your use, to comply with GDPR regulations, along with full training and on-the-job support.

Requirements: Will require a criminal record check (DBS)

Suitable for: 18 – 25 year olds, Aged 26 and over, University students, Older People, People with restricted mobility

Suitable for volunteers interested in: Isolation & Loneliness, IT, Technology & Digital Inclusion, Older People, Voluntary & Community Action

Does this opportunity provide wheelchair access?: Yes

Full Description:
Would you like to join our small Team running the virtual “office” for Computer Friendly? This is a great opportunity to be involved in helping people struggling with technology, even if you haven’t the technical knowledge yourself. The role would involve answering the phone and answering questions such as “when is the next Drop-In in Harpenden”, “my email has stopped working”, “can you help me learn how to use a computer”. We don’t expect you to have technical knowledge, but rather the ability and patience to talk to people looking for help. Generally this involves suggesting a visit to a Drop-In or booking a place on a Course. You would be using our Microsoft Teams phone system to make and receive calls and our Teams Booking App to enter client information and book courses and one to one sessions. You would also use Squareup.com to take card payments.