Making A Difference Volunteer Update

Our annual client survey is coming up for the year 2022, and we are looking for some volunteers to pop in to our office in park Street and assist us with this. This role would require you to call clients and conduct a short survey with them, as well as checking in with them about their general wellbeing.

This survey is an important way for us to keep improving our services, and also allows us to check in with clients and offer them any further support they may need. A desk will be set up for you with a landline, and you will be supported throughout by the staff around you, as well as receive dedicated training for how to log the results of the survey. Please read below to find out more if interested. 

We have successfully launched our new Hospital at Home project, and are already being supported by some wonderful volunteers. This project will operate throughout many regions in Hertfordshire, and we are looking for some more volunteers to support this initiative. If you would like to help take pressure off the NHS while supporting individuals to stay comfortable at home, please read below for further details. 

All the best for the week ahead,

Stephen Craker

Chief Executive

Meet Stephen Craker
Hospital at Home Project

Our New Hospital at Home project will be delivered in the Welwyn and Hatfield, Broxbourne, East Herts, North Herts and Stevenage areas of Hertfordshire, and will help individuals stay at home while monitoring their vitals, rather than attending appointments every day. This can relieve pressure on the NHS, as well as keeping clients comfortable at home.

We are looking for volunteers who can devote some time out of their day to attend home visits with individuals in the community who need some help using their Doccla kits. These kits can monitor vitals, and allow patients to be monitored from home, rather than attending time consuming medical appointments. Each client will need one or two visits a day, for up to two weeks including weekends, and this task can be shared amongst multiple volunteers to allow everyone to work this activity around their schedule.

These will be individuals who have been recently discharged from hospital or who are being closely monitored by health professionals, and need a little bit of help. 

This kit is very simple to use, and we will give you full training on how to help individuals use it. Volunteers will need to be DBS checked and we can arrange this. If you might be interested in this activity please get in touch via email or give us a call  on 01727 649980.

Bus Buddies Project

We run lots of activities for our clients, from the shopper bus service to our day trips. Some of our clients could use a little bit of extra support to attend these trips, so we are looking for volunteers to act as Bus Buddies. 

Come along for a free day out, while also helping people and making friends!

If you are interested in helping individuals throughout the community with a day out, please give us a call on 01727 649900, or email us. A member of the team will be more than happy to answer any queries you have regarding this. 

Client survey 2022  

With another year passed, it is time for our annual survey for clients. This survey allows us to check in with our clients, as well as monitor feedback which we can then use to inform and improve our services. 

In order to complete this survey, we need some help calling everyone. If you have some spare time, and would be happy to call some clients and conduct a short survey with them, please give us a call on 01727 649900 or email us

We will give you all the training you need for this role. This activity would need to be completed in our main office (1st Floor, Ver House, Park Estate, Frogmore, St. Albans, AL2 2WH), and we will have a full desk set up and landline for you to use.

You will be surrounded by friendly staff members who will be more than happy to support you or answer any questions you have. Just drop us a call now if you would like to know more!

International Nurses Project 

This week we took our International NHS recruits to Brent Cross shopping centre in London. The nurses were taken to explore the large shopping centre there, before being driven back home again to Watford. We are running lots of day trips every week, and would love to have some volunteers accompany these as guides.

You do not have to know lots about the specific area, you would just need to be able to take the nurses to the main locations (we can give you directions beforehand), and have a friendly chat with the nurses. These trips are informal, and serve as an opportunity for the new arrivals to get to know one another, and also gives them a chance to explore some fantastic tourist areas of the UK like Stratford, Brent Cross, Windsor and Cambridge. If you would be interested in joining a free day trip, and meeting new people, please contact us via emai or call 01727 649900.

We have had lots of new nurses register with us from the Watford General Hospital, and many of these arrivals have requested nurse buddies. These new nurses need some help learning about their local area and having some support while they settle in.

If you have some local knowledge of Watford (you do not have to be based here, but it would be beneficial if you would be able to travel here to meet the nurse in person) and would like to help these new arrivals, please do email us or give us a call on 01727 649900. 

Peer to Peer Group Facilitator

This role would see you helping to run a peer to peer group that allows individuals with long term illnesses to gather and share their feelings.

We are also be running Ukrainian support meetings, so we are looking for volunteers to help facilitate these.

You can find out more about this opportunity here.

You can email or call us on 01727 649900 to find out more.

Computers and a Cuppa- Update

As you may know, our Leeming Road hub is currently closed, so Computers and a Cuppa Borehamwood will temporarily be running on Wednesdays from 1pm to 4pm at Aberford Hall community Centre (Aberford Road, Borehamwood WD6 1PN), and on Fridays from 10am to 2pm at Organ Hall Community Centre (37 Bairstow Close, Borehamwood WD6 4TB) with our team member Rex. If you would like to join as a volunteer, please do reach out to us on 01727 649900 or email us here. 

Our other Computers and a Cuppa sessions will be running as usual, and we would welcome anyone who is interested in helping us provide these sessions to reach out to us via email to find out more.

Training Opportunities

Training courses are available to our volunteers all year round. You can learn about all the topics we cover and register for dated sessions by clicking here.

Introduction to BSL Session 

An introduction to the British Sign Language and how it can be applied effectively to communicate with those living with deafness and hearing loss.

Date: Wednesday 25th January

Time: 10am-12pm

Register here.

Deaf Awareness training course
Vision Loss Awareness Training

This session aims to focus on understanding sight loss and supporting people living with sight loss. The session will introduce participants on common sight loss conditions and how they affect vision. It will cover the role of volunteers in supporting people with vision loss and the help they can seek.

Date: Tuesday 31 January 

Time: 1pm-2pm

Register here.

Deaf Awareness training course
HIV- Awareness and Support

What we'll be covering:

-Explain the Difference between HIV and AIDS
-Identify routes of HIV transmission 
-Know how to test for HIV
-Know how to prevent HIV
-Identify ways to support someone living with HIV 
-Understand how stigma & discrimination can affect people living with HIV 

Date: Friday 10 February 

Time: 1pm

Register here.

Deaf Awareness training course
Suicide Prevention

The Samaritans and Hertfordshire County Council are offering free Suicide Prevention training for public sector frontline staff and people working in the voluntary sector in Hertfordshire - this includes you!

Sessions are available throughout December and January. You can view each event and book your place using the button below.

View Events and Register Here
Suicide Prevention training events
Volunteering Opportunities
Activities Facilitators

We hope you are already aware of our Warm Welcome Hubs taking place in Radlett and Borehamwood. Now that these are up and running, we need friendly Activities Facilitators to help us organise some activities for the attending guests.

Activities we could offer include:

  • Knitting
  • Cooking
  • Reading
  • Movies

We are open to activity suggestions. If you have a particular hobby you can share, even better. Get in touch by email or calling 01727 649950

Visit our Warm Hubs Directory
Warm Hubs directory
Neighbourly Walks

We are looking for some volunteers who would like to support people through our Neighbourly Walks scheme. 

We know how beneficial walking can be for the mind and the body, and we want to support as many people in the community as we can to maintain their independence, and get same fresh air while doing it.

Please call us on 01727 649900 or email us to register for this activity. 

Services Information
Bus Buddies and more
Mini Bus Driver Volunteers

Communities 1st has their own group of minibuses, which we use to help us conduct some of our project activities.

We are looking for some volunteers who would like to help us as minibus drivers, in order to facilitate numerous activities throughout the community, from our shopper bus service to driving on day trips for our international nurses project.

Click here to register your interest in volunteering on this activity.

Find Out About Health Support Groups
Learn about health groups here
Office Administrators

If you have a few hours to spare, consider becoming a volunteer office administrator in one of our offices.

You will be helping us with important tasks such as volunteer recruitment and arranging shopping deliveries.

If you're interested in this role, please email us or call 01727 649950.

How to Claim Expenses

New Volunteer Expenses Claim Form

We have a new volunteer expense request form. If you don't have it, please email us and we will send it to you.

For Shopping Delivery and Prescription Collection Expenses

  • To claim expenses, please sign up to our dashboard and upload your expenses there. Click here to create a login using the same email address that you originally signed up with. You will then see a list of your completed and pending activities.
  • Please submit expense claims the same week that you carried out your shop, and if appropriate, provide a photo of your receipt. If an expense is not claimed in a timely manner it can lead to a client going into arrears, which can cause them stress and confusion. We appreciate your help with this.
  • If this is your first shop, you will first need to email us your bank details  so you can be reimbursed.

For Vaccination Centre Expenses

  • If you haven't already uploaded your bank details, please do so through your online dashboard.
  • If you are experiencing financial hardship because of your volunteering expenses, please email email us and we will reimburse you as soon as possible.

For Drivers, Litter Pickers and Other Roles' Expenses

  • You will have been sent an expense claim form when you confirmed your job. To claim your expenses, please complete this and return it to the sender.